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Qualified Professional & Technical (QPT) - A division of Qualified Staffinghttp://qptgroup.wpenginepowered.com/wp-content/uploads/2024/02/sm-logo-200x200-1.pnghttp://q-ptgroup.comhttp://q-ptgroup.comUSD5400075000YEARtrue
Posted: 05/06/20252025-05-062025-06-11Employment Type:PermanentIndustry:FinancialJob Number: DG85008352Pay Rate: $54000-75000 / year
Job Description
Employee Support Services Supervisor Location:Charlottesville, VA Salary Range: $60K – $70K (Based on experience) Employment Type: Full-Time Primary Function: Our client is seeking an experienced Employee Service Center Supervisor to lead a high-performing team that delivers payroll, benefits, expense reimbursement, and employee support services. This role will be responsible for daily operations, team leadership, process improvement, and ensuring an efficient and professional experience for internal customers across the organization. Responsibilities:
Providing direct leadership to employee service representatives and ensuring a knowledgeable, professional, and collaborative work environment.
Supporting day-to-day operations of the department, including staffing, training, scheduling, and recognition programs.
Continuously evaluating and improving processes and procedures; documenting and resolving service issues.
Communicating effectively with employees, peers, and management to address department or employee concerns.
Fostering a culture of continuous improvement and innovation.
Establishing and maintaining clear procedures aligned with organizational goals and compliance standards.
Proactively engaging with internal customers to ensure needs are met and expectations exceeded.
Supporting staff development by providing timely feedback and assisting with performance evaluations.
Recognizing team accomplishments and promoting an engaged employee culture.
Managing operations using expert knowledge in payroll, HR, benefits, and customer service processes.
Specific Duties Include:
Supporting inquiries related to payroll, human resources, benefits, payroll tax, and travel.
Working within a case management software system to track and resolve employee issues.
Sending broad communications to employees regarding policy or procedural updates.
Protecting sensitive information and maintaining strict confidentiality.
Supporting the implementation of new service functions and responsibilities.
Collaborating cross-functionally to ensure clear communication and service accuracy.
Maintaining a web-based knowledge base and organizing reporting metrics.
Conducting quality assurance reviews at regular intervals.
Managing weekly schedules and providing back-up support when needed.
Leading or supporting special projects and process initiatives.
Qualifications: Required:
Associate’s Degree or equivalent combination of education and experience.
Minimum 2 years in a customer service, employee support, or communications-based role.
Strong leadership and team development skills.
Detail-oriented, organized, and self-directed.
Excellent communication skills, both verbal and written.
Ability to make sound decisions independently.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).
Flexible and adaptable to change in a fast-paced environment.
Preferred:
Supervisory or team lead experience.
Experience analyzing data and identifying service trends or areas for improvement.
Familiarity with dashboards, reports, and customer service metrics.
Knowledge of continuous improvement methodologies.
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