Posted: 04/27/2026Employment Type:PermanentIndustry:ManufacturingJob Number: RF224911427Pay Rate: $40000-65000 / year
Job Description
Logistics Support/Customer ServiceDirect Hire Mon-Fri-8am-5pmChesterfield, MI-Position is on site*$40-65k- *based on experienceReports to: Customer Service Manager Roles & Responsibilities:
Process orders, forms, applications and requests
Performing APQP / Contract Review on each part with management
Issue orders to suppliers and manage customer requirements
Help to maintain customer records by continually updating customer database, customer profiles and contact reports
Assist with sales forecast – quarterly and yearly
Respond promptly to customer inquiries
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle product and service inquiries
Provide pricing and delivery information
Set up new customer accounts, organize workflow to meet customer timeframes
Direct requests and unresolved issues to the designated resource
Manage customers' accounts
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Prepare and distribute customer activity reports
Communicate and coordinate with internal departments
Follow up on customer interactions, Communicate with logistics providers
Key Competencies:
Ability to remain professional and courteous with customers at all times
Excellent communication skills – verbal, written, and listening
Problem analysis and problem-solving, attention to detail and accuracy
Adaptability, Stress tolerance
Ability to multi-task and be able to adapt quickly, and respond to change
Self-motivating, positive, focused on accuracy, and detail oriented
Excellent customer service skills
Strong ability to work independently, but also as part of a cooperative team; and receive direction from others.
Minimum Level of Education and Training Required:
Associate degree in Business Management, or equivalent combination of education and related experience
Ready to take the next step in your career? Explore our job opportunities in the vibrant area around Chesterfield, Michigan! Nestled in the heart of Macomb County, this bustling region boasts a perfect blend of small-town charm and big-city amenities. From the serene Anchor Bay to the bustling Partridge Creek Mall, Chesterfield offers a picturesque backdrop for both work and play. Enjoy unique dining experiences at local favorites like Filippa's Wine Barrel or catch a show at the nearby Macomb Center for the Performing Arts. With easy access to Lake St. Clair, top-notch schools, and close proximity to professional sports teams like the Detroit Lions and Tigers, Chesterfield provides endless opportunities for growth and recreation. Dive into our job listings today and start your journey towards a fulfilling career in this remarkable region!
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